OUR SERVICES

PROJECT	Work on the field	Data analysis
Multilingual CATI programming with web test function Implementing complex questionnaire structures Translation of questionnaires Sampling (b2b, b2c) Pre-testing with audio monitoring in our CATI studios	70 CATI stations in Sousse Tunisia with Predictive and Audio Dialing National and international CATI interviews B2B, B2C, and customer satisfaction analyses Mystery calls and CATI center audits Online recruitment for in-depth interviews and focus groups Audio monitoring	Data collection from p&p interviews Data cleansing Back-translation Coding plan development and coding Tabulated evaluations (descriptive and multivariate) Compilation of data sets in the desired format (e.g., ASCII, SPSS) Descriptive graphics